Effective Date: 20/09/2026
Last Updated: 20/09/2026

STELLAR SPARROW, a brand operated by INLOOM VENTURES (“Stellar Sparrow”, “INLOOM VENTURES”, “we”, “us”, or “our”), is committed to providing a reliable and convenient delivery experience for every order placed through our e-commerce platform.

This Shipping Policy explains how orders placed through the Stellar Sparrow website are processed, dispatched, shipped, tracked, and delivered.

By placing an order with Stellar Sparrow, you acknowledge and agree to the terms described in this Shipping Policy.

1. ORDER PROCESSING

Once you successfully place an order through the Stellar Sparrow website, you will receive an order confirmation through the contact information provided by you.

Our order-processing process generally includes:

1. Order confirmation;
2. Payment verification, where applicable;
3. Order processing and quality checks;
4. Product packing;
5. Handover to the designated shipping or logistics partner; and
6. Delivery to the shipping address provided by you.

Orders are generally processed within [3-5 Working Days] after successful order confirmation and payment verification.

Orders placed on weekends, public holidays, or during periods of unusually high order volumes may require additional processing time.

2. SHIPPING AND DELIVERY TIME

Once your order has been dispatched, the estimated delivery period will depend on the destination, availability of the product, shipping method, logistics partner, and other operational factors.

Estimated Delivery Timeline

Processing Time: [3-5 Working Days]

Estimated Shipping Time: [5–7 business days]

Total Estimated Delivery Time: Approximately [7–8 business days]

The delivery timelines displayed on the website or communicated at the time of purchase are estimates and should not be treated as guaranteed delivery dates unless expressly stated otherwise.

Certain locations, remote areas, difficult-to-service pin codes, or exceptional circumstances may require additional delivery time.

3. SHIPPING DESTINATIONS

Stellar Sparrow currently ships orders to eligible delivery addresses within India.

Delivery availability may depend on whether the destination pin code is serviceable through our logistics partners.

Before completing your purchase, you may be required to provide a valid shipping address and pin code so that delivery availability can be determined.

International Shipping

International shipping is currently: Not Available

If international shipping is offered, applicable shipping charges, taxes, customs duties, import charges, and delivery timelines may vary depending on the destination country and applicable regulations.

Any international shipping terms applicable to a particular order will be communicated during the purchase process or through the relevant order documentation.

4. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Our shipping charges may vary based on factors including:

• Delivery location;
• Order value;
• Weight or dimensions of the shipment;
• Shipping method;
• Promotional offers; and
• Other logistics-related factors.

Free Shipping

Stellar Sparrow may offer free shipping on qualifying orders based on promotional campaigns or minimum order-value thresholds.

Where applicable, the conditions for free shipping will be displayed on the website or during checkout.

Unless specifically stated otherwise, promotional free-shipping offers cannot be exchanged for cash or other benefits.

5. ORDER TRACKING

After your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, your Stellar Sparrow account, or another appropriate communication channel.

Tracking information may allow you to view information such as:

• Shipment status;
• Dispatch status;
• Transit updates;
• Estimated delivery date; and
• Delivery status.

Tracking information is generally provided by the relevant logistics partner and may take some time to become active after dispatch.

6. DELIVERY ATTEMPTS

Our logistics partners may make one or more attempts to deliver your order to the address provided during checkout.

To facilitate successful delivery, please ensure that:

• The delivery address is complete and accurate;
• The provided mobile number is active;
• Someone is available to receive the shipment where required; and
• Any delivery instructions provided are accurate.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the phone number is unreachable, or for another reason attributable to the recipient, the logistics provider may make another delivery attempt or return the shipment to us in accordance with its procedures.

7. ACCURACY OF SHIPPING INFORMATION

You are responsible for providing a complete and accurate delivery address when placing your order.

Please carefully verify:

• Recipient name;
• House/flat number;
• Building or street information;
• Locality;
• City;
• State;
• Pin code; and
• Contact number.

Stellar Sparrow will not be responsible for delivery delays, failed delivery, or additional charges arising directly from incorrect, incomplete, or inaccurate information supplied by the customer.

If you identify an error in your shipping information immediately after placing an order, please contact our customer-support team as soon as possible.

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, an address cannot always be changed once the shipment has entered the logistics process.

8. DELIVERY DELAYS

Although we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed because of circumstances beyond our reasonable control.

Such circumstances may include:

• Adverse weather;
• Natural disasters;
• Floods or other environmental events;
• Transportation disruptions;
• Road closures;
• Strikes or industrial disruptions;
• Government restrictions;
• Public emergencies;
• Operational disruptions;
• High order volumes;
• Logistics-partner delays;
• Incorrect or incomplete address information;
• Remote or difficult-to-service locations;
• Customs-related delays, where applicable; or
• Other unforeseen circumstances.

If we become aware of a significant delay affecting your order, we may provide an appropriate update using the contact information associated with your order.

9. DELIVERIES TO REMOTE OR NON-SERVICEABLE LOCATIONS

Delivery availability depends on the serviceability of the destination pin code through our logistics network.

Some remote locations, restricted areas, or pin codes may not be serviceable.

If a particular address is not serviceable, we may:

• Request an alternative delivery address;
• Cancel the affected order; or
• Provide another appropriate resolution.

Where an order cannot be fulfilled because the destination is non-serviceable, any applicable refund will be processed in accordance with our applicable Refund and Cancellation Policy.

10. CASH ON DELIVERY

Cash on Delivery (“COD”) availability, where offered, may depend on:

• Delivery location;
• Order value;
• Product eligibility;
• Customer/order history;
• Logistics-partner availability; and
• Other applicable conditions.

COD may not be available for every order, product, customer, or delivery address.

Where COD is available, the applicable COD conditions and charges, if any, will be displayed during checkout.

Customers may be required to provide a valid mobile number for order verification or delivery communication.

11. PACKAGING AND QUALITY CHECKS

We take reasonable care in preparing orders for shipment.

Products may undergo appropriate order verification and quality checks before being packed.

Orders are packed using packaging materials intended to protect the products during transportation and handling.

Customers are advised to inspect the outer package at the time of delivery and, where reasonably possible, before accepting the shipment.

12. DAMAGED PACKAGES

If the outer packaging appears visibly damaged, opened, tampered with, or otherwise compromised at the time of delivery, you should, where reasonably possible:

• Inform the delivery personnel;
• Record the condition of the package;
• Take photographs or video of the package before opening it; and
• Contact Stellar Sparrow customer support as soon as possible.

Please retain the original packaging and all relevant materials until the matter has been reviewed.

Any claim relating to damaged products will be assessed in accordance with our applicable Return, Replacement, and Refund Policy.

13. WRONG, MISSING, OR INCOMPLETE ITEMS

If you receive:

• A product different from the product ordered;
• An incorrect size or variant due to an order-fulfilment error;
• A missing product;
• An incomplete shipment; or
• Another apparent fulfilment discrepancy,

please contact our customer-support team within 24 Hours of delivery.

For faster resolution, you may be required to provide:

• Order number;
• Photographs or video of the package;
• Photographs of the shipping label;
• Photographs of the product received;
• Description of the issue; and
• Other information reasonably required to investigate the matter.

We will review the matter and provide an appropriate resolution in accordance with our applicable policies.

14. FAILED OR RETURNED DELIVERIES

An order may be returned to Stellar Sparrow by the logistics provider in circumstances including:

• Multiple unsuccessful delivery attempts;
• Incorrect or incomplete address;
• Recipient refusal;
• Recipient unavailability;
• Incorrect contact information;
• Customer-requested refusal;
• Non-serviceable destination; or
• Other circumstances specified by the logistics provider.

If a shipment is returned to us because of circumstances attributable to the customer, we may contact the customer regarding the available options.

Any refund, re-shipment, or additional shipping charge will be handled in accordance with the circumstances of the order and our applicable policies.

15. CHANGES TO DELIVERY ADDRESS

If you need to change your delivery address after placing an order, please contact our customer-support team immediately.

We will make reasonable efforts to accommodate address-change requests before dispatch.

However, once an order has been packed, dispatched, or handed over to a logistics provider, we may not be able to modify the delivery address.

In such cases, the customer may need to coordinate directly with the logistics provider where such an option is available.

16. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, Stellar Sparrow may, depending on inventory availability and operational requirements, ship the products:

• Together in a single package; or
• In multiple shipments.

If products are dispatched separately, you may receive separate tracking information and delivery updates.

Shipping charges, if applicable, will be handled in accordance with the terms displayed during checkout.

17. PRE-ORDER OR OUT-OF-STOCK PRODUCTS

If Stellar Sparrow offers pre-order products, limited-release products, or products with a specified future dispatch date, the relevant estimated dispatch or delivery information will be displayed on the applicable product page or during checkout.

Where an order contains both immediately available products and products scheduled for a later dispatch, the order may be shipped separately depending on our operational process.

18. PROMOTIONAL PERIODS AND HIGH-DEMAND EVENTS

During major sales, product launches, festive periods, promotional campaigns, or other periods of unusually high order volume, processing and delivery may take longer than standard estimates.

We will make reasonable efforts to process and dispatch orders as efficiently as possible during such periods.

Any special delivery timelines communicated during a particular campaign will apply to eligible orders placed during that campaign.

19. DELIVERY CONFIRMATION

An order may be considered delivered when the logistics provider records the shipment as successfully delivered to the designated address or recipient.

Delivery confirmation may be based on information recorded by the logistics provider, including delivery scans, recipient confirmation, delivery verification, or other applicable delivery records.

If you believe an order has been incorrectly marked as delivered, please contact us promptly so that we can investigate the matter with the relevant logistics provider.

20. SHIPPING PARTNERS

We may engage third-party courier, logistics, shipping, warehousing, and fulfilment providers to deliver Stellar Sparrow orders.

Our current logistics partners may include: Ship Rocket.

We may change or add logistics providers from time to time based on operational requirements, serviceability, customer experience, and other business considerations.

Where necessary, relevant customer information will be shared with logistics providers solely for purposes associated with fulfilling and delivering the order, subject to our Privacy Policy and applicable law.

21. CUSTOMER RESPONSIBILITIES

Customers are expected to:

• Provide accurate shipping information;
• Provide an active contact number;
• Monitor delivery notifications;
• Ensure reasonable availability to receive the order;
• Follow applicable delivery instructions;
• Report delivery-related issues promptly; and
• Retain relevant packaging and order information when reporting a problem.

Failure to comply with these responsibilities may result in delivery delays, failed delivery, or additional charges in certain circumstances.

22. SHIPPING AND CANCELLATION

Once an order has been dispatched, cancellation may not be possible.

If cancellation is permitted before dispatch, the applicable cancellation terms will be governed by Stellar Sparrow's Cancellation, Return, and Refund Policy.

Where an order has already entered the shipping process, the customer may be required to follow the applicable return or refusal procedure instead of cancellation.

23. SHIPPING AND RETURNS

Shipping and delivery terms do not replace or override our Return, Replacement, Exchange, or Refund Policy.

If you wish to return or exchange a product after delivery, please refer to our applicable:

Return & Exchange Policy
and
Cancellation & Refund Policy

The eligibility, time limits, product conditions, return-shipping responsibilities, and refund procedures stated in those policies will apply.

24. SHIPPING-RELATED CUSTOMER SUPPORT

If you have a question regarding the status or delivery of your order, please contact us using the details below.

When contacting us, please provide your:

• Order number;
• Name;
• Registered mobile number or email address; and
• Relevant shipping or delivery information.

This will help us locate your order and provide assistance more efficiently.

25. LIMITATION RELATING TO THIRD-PARTY LOGISTICS

Although Stellar Sparrow works with logistics providers that we believe are appropriate for our operations, certain aspects of transportation and delivery are performed by independent third-party service providers.

Accordingly, delivery timelines may be affected by circumstances within the logistics provider's network or by events outside our reasonable control.

We will make reasonable efforts to assist customers in resolving delivery-related issues and coordinate with the relevant logistics provider where appropriate.

26. POLICY UPDATES

We may modify or update this Shipping Policy from time to time to reflect:

• Changes in our logistics arrangements;
• Changes in delivery locations;
• Changes in shipping charges;
• Changes in our operational procedures;
• Changes in applicable laws or regulations; or
• Changes in our Services.

The updated version will be published on our website with the revised “Last Updated” date.

Customers are encouraged to review this Shipping Policy periodically.

27. CONTACT US

For questions, concerns, or assistance relating to shipping and delivery, please contact:

STELLAR SPARROW
A brand operated by INLOOM VENTURES

Website: www.stellarsparrow.in
Customer Support Email: care@stellarsparrow.in
Phone: 9147762667

Customer Support Hours: [Mon-Sat 10:00 AM to 7:00PM]

ACKNOWLEDGEMENT

By placing an order through the Stellar Sparrow website, you acknowledge that you have read and understood this Shipping Policy and agree to the shipping and delivery terms applicable to your order.