Effective Date: 20/09/2026
Last Updated: 20/092026

STELLAR SPARROW, a brand operated by INLOOM VENTURES (“we”, “us”, or “our”), aims to provide high-quality products and a smooth shopping experience.

This policy explains the conditions applicable to returns, exchanges, replacements, and refunds for purchases made through our website.

1. RETURN & EXCHANGE WINDOW

Eligible return or exchange requests must be submitted within 7 Days from the date of delivery.

Requests submitted after this period may not be accepted.

2. ELIGIBILITY

A product may be eligible for return or exchange if:

• It is unused and unworn;
• It has not been washed, altered, or damaged;
• Original tags and labels are attached;
• Original packaging is retained where reasonably possible; and
• The request is submitted within the applicable return/exchange period.

Products showing signs of use, stains, odour, damage, or missing tags may not be accepted.

3. SIZE EXCHANGE

Subject to availability, customers may request an exchange for a different size of the same product.

Size exchanges are subject to the applicable return window and product-condition requirements.

If the requested size is unavailable, an alternative resolution may be offered.

4. WRONG OR DEFECTIVE PRODUCT

If you receive a wrong, damaged, defective, or materially different product, please contact us within 24 Hours of delivery.

We may request photographs or videos of the product, packaging, shipping label, and tags to verify the issue.

Where the issue is confirmed to be attributable to Stellar Sparrow, an appropriate replacement, exchange, or refund may be provided.

5. NON-RETURNABLE PRODUCTS

Unless otherwise stated or required by applicable law, returns or exchanges may not be accepted for:

• Used, washed, or altered products;
• Products without original tags;
• Products damaged after delivery;
• Products with stains, odour, or signs of wear;
• Personalised or customised products, where applicable;
• Final-sale or specifically marked non-returnable products; or
• Products returned after the applicable return period.

6. HOW TO REQUEST A RETURN OR EXCHANGE

To initiate a request, contact:

Email: care@stellarsparrow.in

Please provide:

• Order number;
• Registered mobile number/email;
• Product details;
• Reason for return/exchange; and
• Photographs or other information requested by our team.

Approval of a request is subject to verification.

7. RETURN PICKUP

Where available, Stellar Sparrow or its logistics partner may arrange a reverse pickup.

If reverse pickup is unavailable, you may be provided with instructions for self-shipping the product.

Customers should retain the relevant tracking or shipping receipt until the return is completed.

8. REFUNDS

Where a refund is applicable, it will generally be initiated after the returned product is received and inspected.

Refunds will normally be processed to the original payment method, subject to the applicable payment provider's processing timelines.

For COD orders, additional information may be required to process a refund.

9. SHIPPING CHARGES

Original shipping charges may be refundable depending on the circumstances.

Where a return or replacement is required due to an error attributable to Stellar Sparrow, we may bear the applicable return or replacement shipping cost.

Customer-initiated size or preference-based exchanges may be subject to applicable shipping charges.

10. RETURN ABUSE

We reserve the right to investigate and refuse requests involving suspected fraudulent, misleading, repeated, or abusive use of our return and exchange process, subject to applicable law.

11. CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate delivery information, following product-care instructions, retaining tags and packaging where applicable, and submitting return or exchange requests within the prescribed period.

12. CONTACT US

STELLAR SPARROW
A brand operated by INLOOM VENTURES

Website: www.stellarsparrow.in
Email: care@stellarsparrow.in
Phone: 9147762667
Customer Support Hours: Mon – Sat 10:00 AM to 7:00 PM

POLICY UPDATES

We may update this Return & Exchange Policy from time to time. The latest version will always be published on our website with the applicable “Last Updated” date.

Nothing in this Policy is intended to restrict any consumer right or protection that cannot legally be excluded.