Effective Date: [20/09/2026]
Last Updated: [20/09/2026]

STELLAR SPARROW, a brand operated by INLOOM VENTURES (“Stellar Sparrow”, “INLOOM VENTURES”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, receive, use, store, disclose, protect, and otherwise process information relating to individuals who visit or use our website, purchase our products, create an account, communicate with us, participate in our campaigns, or otherwise interact with our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where applicable law requires your consent for a particular form of processing, we will seek such consent in the manner prescribed by law.

1. ABOUT THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through:

• The Stellar Sparrow website and e-commerce portal;
• Customer accounts created on our website;
• Product purchases and orders;
• Customer service and support interactions;
• Marketing and promotional communications;
• Reviews, feedback, contests, surveys, and campaigns;
• Digital advertisements and social-media interactions operated by or on behalf of Stellar Sparrow; and
• Other online or offline interactions with Stellar Sparrow where this Privacy Policy is made available.

This Privacy Policy does not necessarily apply to websites, applications, platforms, or services operated independently by third parties, even where those services are accessible through our website.

2. INFORMATION WE COLLECT

We collect information that is reasonably necessary to operate our business, provide our Services, process transactions, communicate with customers, improve our offerings, maintain security, and comply with applicable legal obligations.

The information we collect may include the following categories.

2.1 Information You Provide Directly

When you interact with Stellar Sparrow, you may provide information such as:

• Full name;
• Email address;
• Mobile or telephone number;
• Billing address;
• Shipping or delivery address;
• Account credentials;
• Order details;
• Product preferences;
• Communication preferences;
• Information provided to customer support;
• Reviews, ratings, comments, photographs, or other content you voluntarily submit;
• Information provided when participating in promotional activities, contests, surveys, or campaigns; and
• Any other information you voluntarily provide to us.

You are responsible for ensuring that information provided to us is accurate, complete, and reasonably up to date.

2.2 Information Relating to Orders

When you purchase products from Stellar Sparrow, we may collect information necessary to process and fulfil your order, including:

• Order number;
• Products purchased;
• Quantity and size information;
• Order value;
• Billing information;
• Shipping information;
• Delivery status;
• Return or exchange information;
• Cancellation information;
• Refund information; and
• Transaction-related information.

We use this information to fulfil your purchase and provide appropriate after-sales support.

2.3 Payment Information

Payments made through our website may be processed through third-party payment gateways or payment service providers.

Depending on the payment method used, the payment service provider may collect payment credentials such as card, banking, UPI, or other payment information.

Where payment processing is performed by a third-party payment provider, Stellar Sparrow generally receives only the transaction information necessary to confirm and administer the payment, such as transaction status, payment reference, amount, and payment method.

We do not ordinarily store complete debit-card numbers, credit-card numbers, banking passwords, UPI PINs, or similar authentication credentials on our own systems.

Payment service providers may process your information in accordance with their own terms and privacy policies.

2.4 Information Collected Automatically

When you visit or use our website, certain technical and usage information may be collected automatically.

This may include:

• Internet Protocol (IP) address;
• Browser type and version;
• Device type;
• Operating system;
• Device identifiers;
• Date and time of access;
• Pages or products viewed;
• Search queries;
• Referring or exit pages;
• Approximate geographic information;
• Website interaction information;
• Session information; and
• Other technical information generated through use of our website.

We may use this information for security, analytics, troubleshooting, website improvement, and other legitimate business purposes.

3. INFORMATION RECEIVED FROM THIRD PARTIES

We may receive information from third parties where reasonably necessary for providing our Services.

Such third parties may include:

• Payment service providers;
• Logistics and delivery partners;
• Technology service providers;
• Website analytics providers;
• Advertising and marketing platforms;
• Customer-support platforms;
• Fraud-prevention service providers;
• Social-media platforms; and
• Other service providers engaged to support our business operations.

The information received from such sources may be used for purposes consistent with this Privacy Policy and applicable law.

4. HOW WE USE YOUR INFORMATION

We may use personal information collected through our Services for the following purposes:

4.1 Providing Our Services

To:

• Process and fulfil orders;
• Arrange delivery;
• Process payments;
• Manage returns, replacements, exchanges, and refunds;
• Provide customer support;
• Manage customer accounts;
• Respond to enquiries and requests; and
• Provide information relating to products and services.

4.2 Communication

We may use your information to communicate with you regarding:

• Order confirmation;
• Payment confirmation;
• Shipping and delivery;
• Returns and exchanges;
• Refunds;
• Account activity;
• Customer-service requests;
• Security matters;
• Important service announcements; and
• Other communications necessary for providing our Services.

4.3 Improving Our Products and Services

We may analyse information relating to customer interactions, purchases, website usage, and preferences to:

• Improve our products;
• Improve website functionality;
• Improve customer experience;
• Understand product demand;
• Identify technical problems;
• Develop new products or services; and
• Conduct internal research and analysis.

4.4 Personalisation

Where permitted by applicable law, we may use information relating to your interactions with our Services to provide a more relevant shopping experience, including product recommendations, personalised content, or relevant offers.

4.5 Marketing

Subject to applicable law and your communication preferences, we may use your contact information to send information about:

• New collections;
• Product launches;
• Offers and discounts;
• Sales;
• Campaigns;
• Events;
• Brand announcements; and
• Other Stellar Sparrow promotions.

You may opt out of promotional communications at any time through the unsubscribe mechanism provided in the communication or by contacting us.

4.6 Security and Fraud Prevention

We may process information to:

• Detect suspicious or fraudulent transactions;
• Prevent misuse of our Services;
• Protect customer accounts;
• Investigate unauthorized activity;
• Maintain website and system security;
• Protect our customers, business, employees, and service providers; and
• Respond to security incidents.

4.7 Legal and Regulatory Purposes

We may process or disclose information where necessary to:

• Comply with applicable laws and regulations;
• Respond to lawful requests from authorities;
• Comply with court orders or legal processes;
• Establish, exercise, or defend legal claims;
• Investigate suspected unlawful activity; or
• Protect our legal rights and legitimate business interests.

5. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies such as pixels, tags, scripts, and other tracking technologies.

Cookies are small data files that may be placed on your device when you visit a website.

We may use cookies for purposes including:

• Enabling essential website functions;
• Maintaining shopping-cart functionality;
• Remembering preferences;
• Keeping users signed in;
• Understanding website traffic;
• Analysing website performance;
• Measuring marketing campaigns;
• Improving website functionality;
• Providing relevant content; and
• Supporting advertising activities where applicable.

Some cookies may be placed by third-party service providers working with us.

You may control or disable cookies through your browser or device settings. However, disabling certain cookies may affect the availability or functionality of portions of our website.

Where applicable law requires consent for particular categories of cookies or tracking technologies, we will provide an appropriate mechanism for obtaining and managing such consent.

6. ANALYTICS AND ADVERTISING TECHNOLOGIES

We may use third-party analytics and advertising technologies to understand how users interact with our website, measure campaign performance, improve our Services, and provide relevant advertising.

Such providers may collect information about your interaction with our website or advertisements through cookies, pixels, identifiers, or similar technologies.

Where permitted by applicable law, such information may also be used to measure advertising effectiveness or deliver advertisements that may be more relevant to your interests.

Third-party providers may process information in accordance with their own privacy policies.

7. SHARING OF PERSONAL INFORMATION

We do not sell your personal information as a commodity.

We may, however, disclose or share information with selected third parties where reasonably necessary to provide our Services, operate our business, protect our interests, or comply with applicable law.

These parties may include the following.

7.1 Payment Providers

Information may be shared with payment gateways and financial service providers to process payments, refunds, transaction verification, and related activities.

7.2 Delivery and Logistics Partners

We may share relevant information such as your name, contact number, and delivery address with courier, logistics, shipping, and fulfilment partners to enable delivery, returns, exchanges, and related services.

7.3 Technology and Infrastructure Providers

We may use third-party providers for:

• Website hosting;
• Cloud infrastructure;
• Data storage;
• Website maintenance;
• Cybersecurity;
• Customer support;
• Communication services;
• Analytics; and
• Other technical functions.

7.4 Marketing and Communication Providers

Where applicable, information may be shared with service providers assisting us with email, SMS, WhatsApp, advertising, campaign management, or other communications, subject to applicable law.

7.5 Professional Advisors

We may disclose information to legal, accounting, auditing, insurance, consulting, or other professional advisors where reasonably necessary.

7.6 Government and Legal Authorities

We may disclose information where required or permitted by applicable law, including pursuant to a valid legal process, governmental request, court order, investigation, or regulatory requirement.

7.7 Business Transfers

If Stellar Sparrow, INLOOM VENTURES, or any relevant business, undertaking, asset, or operation undergoes a merger, restructuring, acquisition, financing, sale, transfer, or similar corporate transaction, relevant personal information may be transferred as part of that transaction, subject to applicable law.

8. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, applications, social-media platforms, payment services, or other external services.

If you choose to access such third-party services, your interactions with them may be governed by their own terms and privacy policies.

Stellar Sparrow does not control and is not responsible for the privacy practices, security, content, or policies of third-party services that we do not operate.

We recommend reviewing the relevant third party's privacy policy before providing personal information to that third party.

9. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by applicable law.

The period for which information is retained may depend on:

• The nature and purpose of the information;
• Whether you maintain an account with us;
• The nature of your transaction;
• Legal, tax, accounting, or regulatory requirements;
• Dispute-resolution requirements;
• Fraud-prevention and security requirements; and
• The establishment, exercise, or defence of legal claims.

When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

Certain transactional records, including invoices, tax records, payment records, and other legally required records, may need to be retained even after a customer requests deletion of their personal information.

10. DELETION OF PERSONAL INFORMATION

Subject to applicable law, you may request deletion of personal information associated with your account or interactions with Stellar Sparrow.

To submit a deletion request, contact us at:

Email: [care@stellarsparrow.in]

Please use the subject line:

“Personal Data Deletion Request”

For security purposes, we may request information reasonably necessary to verify your identity and confirm that the request relates to you.

Upon receiving and validating a request, we will assess it in accordance with applicable law.

We may retain information where retention is necessary or legally required, including for:

• Tax and accounting records;
• Invoices;
• Transaction records;
• Fraud prevention;
• Legal claims;
• Regulatory compliance;
• Security purposes; or
• Other lawful purposes.

Where deletion is not legally possible or appropriate, we may explain the applicable limitation.

11. YOUR PRIVACY RIGHTS AND CHOICES

Depending on applicable law and the circumstances of processing, you may have rights and choices relating to your personal information.

These may include the ability to:

• Request information regarding personal data processed by us;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally applicable;
• Withdraw consent where processing is based on consent;
• Manage certain communication preferences;
• Opt out of promotional communications;
• Raise a grievance concerning the processing of personal information; and
• Exercise other rights available under applicable law.

The availability and scope of particular rights may depend on the applicable legal framework, the nature of the processing, and any lawful exceptions.

We may require reasonable verification before responding to certain requests.

12. WITHDRAWAL OF CONSENT

Where processing of your personal information is based on your consent, you may withdraw that consent, subject to applicable law.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Please note that withdrawing consent may affect our ability to provide certain Services where the relevant information is necessary for providing those Services.

For example, if certain information is necessary to process and deliver an order, we may not be able to complete the transaction if that information is not provided.

To withdraw consent or raise a related request, contact: care@stellarsparrow.in

13. MARKETING COMMUNICATIONS

You may receive promotional communications from Stellar Sparrow where permitted by applicable law and where appropriate consent or another lawful basis exists.

You may unsubscribe from marketing emails using the unsubscribe facility provided in the communication.

For SMS, WhatsApp, telephone, or other promotional communications, you may contact our customer support or privacy contact.

Opting out of marketing communications will not necessarily stop essential service communications, such as:

• Order confirmations;
• Payment notifications;
• Shipping updates;
• Delivery notifications;
• Return or refund communications;
• Account-security notifications; or
• Other communications necessary to provide the Services.

14. DATA SECURITY

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Depending on the nature of the information and the associated risks, our safeguards may include:

• Access controls;
• Authentication mechanisms;
• Restricted access to personal information;
• Secure transmission technologies;
• Security monitoring;
• Appropriate hosting and infrastructure controls;
• Internal security procedures; and
• Appropriate contractual safeguards with service providers.

However, no electronic transmission, storage system, website, or security mechanism can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to safeguard information, we cannot guarantee absolute security.

15. DATA BREACHES AND SECURITY INCIDENTS

If we become aware of a personal-data breach or security incident affecting information under our control, we will take reasonable steps to:

• Assess the incident;
• Contain and mitigate its effects;
• Investigate the circumstances;
• Take appropriate corrective measures; and
• Provide notifications to affected individuals and/or authorities where required by applicable law.

16. INTERNATIONAL PROCESSING OF INFORMATION

Some of our service providers, technology partners, hosting providers, payment providers, analytics providers, or other business partners may operate from locations outside India.

Accordingly, personal information may, where applicable and permitted by law, be processed or stored in jurisdictions outside the location from which you access our Services.

Where such processing occurs, we will take reasonable steps to ensure that applicable legal requirements and appropriate safeguards are followed.

17. CHILDREN'S PRIVACY

Our Services are not intended for individuals who are below the age at which they may lawfully use such Services without required parental or guardian involvement under applicable law.

We do not knowingly seek to collect personal information from children in circumstances where such collection requires parental or guardian consent unless the applicable requirements have been satisfied.

If you believe that a child has provided personal information to us in circumstances where such collection was not appropriate, please contact us.

18. USER-GENERATED CONTENT

If you voluntarily submit reviews, photographs, comments, testimonials, ratings, social-media content, or other material to Stellar Sparrow, that content may be displayed or used in connection with our Services, marketing, or promotional activities, subject to the terms applicable to the relevant submission and applicable law.

Please do not submit personal information belonging to another individual unless you are authorised to do so.

19. FRAUD PREVENTION AND ACCOUNT SECURITY

We may use information associated with orders, accounts, devices, transactions, and website activity to identify and prevent fraudulent, unauthorized, or abusive activity.

If you create an account with us, you are responsible for maintaining the confidentiality of your account credentials and for taking reasonable steps to prevent unauthorized access.

You should notify us promptly if you believe that your account has been compromised.

We will never intentionally ask you to disclose confidential authentication credentials such as your banking password, UPI PIN, or one-time authentication code through an unsolicited communication.

20. ACCURACY OF INFORMATION

You are responsible for providing accurate and current information when using our Services.

If your information changes, you may request that the relevant information be corrected or updated, subject to applicable law.

We may take reasonable steps to verify information before making changes to an account or processing a request.

21. GRIEVANCE REDRESSAL

If you have a question, concern, complaint, or grievance regarding the collection, use, disclosure, security, or processing of your personal information, you may contact our designated grievance contact.

Grievance Officer / Privacy Contact

Name: Prasanta Banik
Designation: Head-Customer Support
Email: care@stellarsparrow.in
Phone: 9836514092

We will review and address valid grievances in accordance with applicable law and our internal procedures.

Where applicable, you may also have the right to approach the relevant statutory authority or Data Protection Board in accordance with applicable law.

22. CHANGES TO THIS PRIVACY POLICY

We may modify or update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our Services;
• Changes in our business practices;
• Changes in technology;
• Changes in legal or regulatory requirements;
• New products or features; or
• Changes in how personal information is processed.

When we make changes, we will update the “Last Updated” date appearing at the beginning of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent before implementing material changes.

We encourage you to review this Privacy Policy periodically.

23. GOVERNING LAW

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory rights and protections available to individuals under applicable law.

Any dispute arising in connection with this Privacy Policy shall be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable law.

24. CONTACT US

If you have any questions, requests, concerns, or grievances concerning this Privacy Policy or the manner in which Stellar Sparrow handles personal information, you may contact us at:

STELLAR SPARROW
A brand operated by INLOOM VENTURES

Website: www.stellarsparrow.in
Email: care@stellarsparrow.in
Phone: 9147762667
Registered/Business Address: 17/6, Motijheel Avenue, Kolkata - 700074

ACKNOWLEDGEMENT

By using the Stellar Sparrow website or Services, you acknowledge that you have had an opportunity to review this Privacy Policy and understand the manner in which your personal information may be processed as described herein, subject to applicable law.